The end-user will receive an announcement advising to reactivate Last Call Return by dialing *69 or 1169 for rotary dial phones.If the end-user should reach another busy signal: The central office will instantly play the call. The central office will attempt to reestablish the call later. The callback service will repeat the last number that called you and, depending on your provider, redial the number automatically. This is the star code for most phone providers’ callback service. When the Last Call Return service determines that the last incoming telephone number is no longer busy, the central office will ring the line with a distinctive ring (short, short, long) to let the customer know the call can now be completed.Īfter receiving the distinctive ring, the customer may: How to redial the last incoming call on a landline Dial 69 Dial 69. If, after dialing 1 to have the central office connect the customer with the last incoming caller, the customer reaches a busy signal, the Last Call Return service will automatically continue to redial the number for up to 30 minutes. Provides the telephone number of the last incoming call before the prompt to return the call.Allows the customer to “prompt” the central office to redial the telephone number of the last incoming call by dialing 1.The time, date, and phone number involved are recorded at an AT&T location and saved for approximately one year.This feature allows you to hear the telephone number of the last incoming call by dialing an access code whether the call was answered or not.Information is released to law enforcement only if they follow the proper legal process to request records.Contact your local law enforcement agency.The first method to uncover an unknown call is through the Last Call Return. In case of an emergency, contact your local law enforcement agency. It might appear on your screen as Blocked, Private Caller, No Caller ID.You’ll hear an error message if the call can’t be traced. You must keep a written log of the date and time of harassing calls to retrieve Call Trace information. You’ll hear a confirmation tone and message will be heard If the trace is successful.Forwards incoming calls to another number when your number is busy. Dial 72 or 72, enter a forwarding number, and wait for the call to answer. Pick up the phone and press *57 (touch tone) or 1157 (rotary). Forwards your incoming calls to another number.Hang up the phone after receiving a harassing call.Activate Call TraceHere’s how to activate Call Trace: By dialing the code, you agree to accept charges for using the service. Call Trace functions even if another Custom Local Area Signaling Systems (CLASSTM) feature has been used, such as Last Call Return. Call Trace is a pay-per-use option charges will be reflected on your bill following usage. Call Trace enables an end-user to trace their last incoming call whether it was answered or not using an automated trace system rather than a manual trace. You’ll see one or more of these icons next to each call in your list: Missed calls (incoming) Calls you answered (incoming) Calls you made. You don't need to keep the caller on the line for any length of time. You must dial the designated code to activate the option each time you want to trace the last call. AT&T will only provide trace information to your law enforcement agency, not to you.Ĭall Trace enables you to dial a designated code to automatically trace the last incoming call received. After activating Call Trace, you must contact your local law enforcement agency. The button that says redial on your phone can help you call the last number without punching all the numbers in. It should only be used to trace harassing or threatening calls that warrant legal action. Call Trace helps you handle obscene, harassing, or threatening calls.
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